Gaming is entertainment — until it becomes a burden. y999 wants you to always stay in control, stay well, and enjoy gaming as a genuinely fun experience.
y999- we believe online gaming is a fun form of entertainment — but that enjoyment is only complete when it's experienced responsibly. Responsible play isn't just about following rules; it's a mindset where you decide for yourself how much to play, how much time to spend, and how much money to wager.
Online gaming is growing in popularity across Bangladesh, with millions of people enjoying slots, Live Casino, and various games every day. However, a small number of players can gradually develop an unhealthy dependence on gaming, which may negatively affect their personal life, family, and financial well-being.
y999 We are aware of those risks and provide multiple tools and resources to ensure responsible gaming on our platform. If you ever feel like things are getting out of control, we're always here to help you take the right steps.
Keep in Mind: Gaming is entertainment, not a source of income. There is no guarantee of winning any bet — so only spend what you can afford to lose.
y999- we've provided several effective tools to help keep your gaming safe. You can activate these directly from your account.
Set a daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Set how long you want to play in a single session. Once the time is up, you will automatically receive a warning and your session will end.
Once you have lost a set amount, you will be unable to place further bets — this limit protects you from significant losses.
Temporarily suspend your account for anywhere from 24 hours to 6 weeks — no reason required.
To activate protection tools, log in to your account and Settings > Responsible Gaming Go to the menu. Contact our support team for any issues.
If you feel a short break is not enough and you need to stay away from gaming for an extended period, then Self-Exclusion A powerful step you can take. This feature lets you deactivate your own account for a set period — or permanently.
Log in to your y999 account and click the profile icon in the top right corner.
Go to "Settings" > "Responsible Gaming" section.
Choose from a 6-month, 1-year, or permanent exclusion.
Confirm with the OTP sent to your mobile. The exclusion will take effect within 48 hours.
For faster assistance, reach out directly via our support chat — we'll take immediate action.
Important: Do not attempt to open a new account while your self-exclusion is active. Our system detects and blocks any such attempts.
Financial control is the most important aspect of responsible gaming. y999- keep the following in mind before you play:
* The figures above are for illustrative purposes only — your profile will show your actual data.
People often don't realize they are gradually drifting toward a gaming addiction. If any of the following signs apply to you, please seek help:
If these signs appear, take a break right away and don't hesitate to seek help if needed.
If you notice one or more of these signs in yourself, contact our support immediately or activate self-exclusion. Asking for help takes courage — it is not a weakness.
y999- you must be at least 18 years old to register. We strictly prevent minors from opening accounts. Age is verified at registration, and additional identity confirmation may be requested in any case where there is doubt.
If you have children or teenagers at home who use your devices, please take the following steps:
If you suspect a minor has accessed your account, contact our support team immediately — we will act quickly.
| Limit Type | Duration | Time to Take Effect | Status |
|---|---|---|---|
| Deposit Limit (Decrease) | Daily / Weekly / Monthly | Immediate | Active |
| Deposit Limit (Increase) | Daily / Weekly / Monthly | After 24 hours | Delayed |
| Loss Limit | Daily / Weekly | Immediate | Active |
| Session Time Limit | Each Session | Immediate | Active |
| Temporary Break | 24 hours – 6 weeks | Immediate | Active |
| Self-Exclusion (Fixed Period) | 6 months – 5 years | Within 48 hours | Processing |
| Self-Exclusion (Permanent) | Indefinite | Within 48 hours | Permanent |
Deposit, loss, and session time limits take effect immediately and can be adjusted from your account at any time.
View your complete transaction and gaming history at any time. This information is invaluable for understanding your own habits.
A strict age verification process at registration ensures that only adults can access y999.
Day or night, our support team is always here for you. Reach out via live chat for any issues.
Regular responsible gaming tips and information are shared to help you always make the right decisions.
Your use of responsible gaming tools is kept completely confidential and is never shared with any third party.
Answer the following questions honestly. They will help you understand where your gaming habits currently stand. This is not medical advice — just a basic self-assessment guide.
If most of your answers are "Often" or "Always", please contact our support or activate self-exclusion.
Join a safe gaming environment. Set your limits, enjoy the entertainment, and always stay in control.
18+ only. Play responsibly.